Refund policy
Last updated: June 2026
We know that as a dental hygiene student, every purchase matters — your time, your budget, and your clinical preparation are all on the line. If something isn't right with your order, we're here to make it easy.
Our 30-Day Return Guarantee
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a full refund to your original payment method — no restocking fees, no hassle.
We'll provide a prepaid return shipping label at no cost to you. You should never have to pay to fix our mistake or return a product that didn't meet your expectations.
How to Start a Return
- Visit our returns portal at https://account.inspirerdh.com or email us at [support@inspirerdh.com]
- Include your order number and a brief note about why you're returning
- We'll email you a prepaid shipping label within 1 business day
- Drop off your package at any [carrier] location
- Once we receive and inspect your item, your refund will be processed within 3–5 business days
Heads up: Once your refund is issued, it may take an additional 5–10 business days to appear on your statement depending on your bank or card provider. That part is out of our hands, but we'll send you a confirmation email the moment it's processed on our end.
What Can Be Returned
To be eligible for a return, items must be:
- Returned within 30 days of the delivery date
- In their original, unused condition
- In original packaging with all components, accessories, and inserts included
- Accompanied by your order number or proof of purchase
Items That Cannot Be Returned
Due to the nature of clinical and hygiene products, the following items are final sale and cannot be returned:
- Opened consumables — including gloves, masks, disposable instruments, barriers, or any single-use supplies once the packaging has been opened or broken
- Items used in a clinical or patient-care setting — for health and safety reasons, any instrument or product that has been used clinically cannot be accepted back
- Personalized or engraved items — instruments or products customized with your name or initials
- Digital products and downloadable study materials — all sales are final upon download or access
- Gift cards
- Final sale or clearance items — these will be clearly marked at the time of purchase
If you're unsure whether your item qualifies before returning, just reach out — we'd rather help you figure it out than have you go through the motions only to be turned away.
Damaged or Incorrect Items
If your item arrived damaged, defective, or we sent you the wrong product — that's completely on us and we'll make it right immediately. Please contact us within 7 days of delivery at [support@inspirerdh.com] with:
- Your order number
- A photo of the item and packaging
We'll arrange a return, replacement, or full refund at no cost to you — whichever you prefer.
Exchanges
Need a different size, color, or item? The easiest way to exchange is to return your original item for a refund and place a new order. This gets your replacement to you faster than a traditional exchange process. Reach out and we'll help make it seamless.
A Note on Refund Timing
| Step | Timeframe |
|---|---|
| Return received & inspected | 1–2 business days after delivery to us |
| Refund processed by inspireRDH | 3–5 business days |
| Refund posted to your account | Additional 5–10 business days (bank dependent) |
Questions?
We're real people who care about your success as a student clinician. If anything about your order or this policy is unclear, don't hesitate to reach out.
📧 [support@inspirerdh.com]
💬 Live chat available at inspirerdh.com
We're committed to making sure every inspireRDH student feels supported — before, during, and after their purchase.